Top 6 Tools for Superior Customer Service in 2021

Needless to say that every business today is extremely customer-centered. Regardless of a company’s size and scope, attracting and retaining customers has become nearly impossible without great service. We say ‘superior’ because simply ‘good’ service doesn’t work anymore: businesses have to be a cut above to make an impact in an increasingly competitive marketplace. By all metrics, poor customer service can be very costly.

Having doubts or think that customer experience is just a buzzword? Here are some numbers to consider from Microsoft’s Global State of Customer Service Report:

90% of customers state that customer service is important or very important regarding their loyalty to a brand
58% of customers won’t return if the experience wasn’t satisfying
67% of customers expect companies to be proactive