Digital identity in business - Report
Based on insights from senior decision-makers across both public and private sectors, Digital identity in business: The threats, impact, and opportunities explores the growing impact of identity fraud, including within agreement workflows.
Find out how AI-driven identity fraud is growing in scale and complexity, and what organisations are doing to strengthen identity verification and stay ahead.
Identity fraud by the numbers
56% experienced identity fraud
More than half of organisations reported at least one incident in the past 12 months.
48% say agreements at high risk
Nearly half rate identity fraud a "high" or "critical" risk to business agreements.
77% plan to invest more
The vast majority will increase spending on identity verification over the next two years.
“The threat is real and growing. But the technology and infrastructure needed to stay ahead are already here.”
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Understanding identity fraud across industries
Move from awareness to action
AI has transformed identity fraud from a manageable risk into a sophisticated, organization-wide threat that now puts the agreements and partnerships businesses depend on every day at risk.
Understanding the scale of that threat is the first step to addressing it. This report gives business leaders the clarity to close gaps, reinforce workflows, and make identity security a strategic priority.
Inside the report
How widespread identity fraud has become, which sectors are most targeted, and why AI-powered tools are making it harder to detect.
The financial, operational, and reputational cost of identity fraud, from multimillion-dollar losses to damaged partnerships.
Where organisations feel least prepared, including deepfakes, synthetic identities, and signature fraud.
How leaders are responding with increased investment in identity verification and near-universal support for government-issued digital IDs.
Frequently asked questions
Lumin commissioned Sapio Research to survey 1,000 business decision makers across the United States, Australia, and New Zealand in December 2025. Respondents spanned industries including the public sector, financial services, legal services, healthcare, and consulting, across IT, operations, finance, and executive leadership roles.
The report examines the scale and frequency of identity fraud, its financial and operational impact, confidence levels in preventing different types of fraud, the current state of eSignature security and identity verification, and how organisations plan to invest in identity verification over the next two years.
The risk to the public sector is real. The research found that one in four public sector organisations experienced identity fraud in the last 12 months and that 59% rate their agreement workflows as "very" or "extremely" vulnerable to AI-powered fraud.
This report provides data and recommendations directly relevant to government and public sector leaders responsible for digital trust and security, giving them the evidence base to make informed decisions and take action.