How seamless eSigning became a key sales feature for Renti

Property management moves fast. With deals hanging in the balance and tenants eager to secure their next home, there’s no room for clunky document workflows.

Renti gets this. That’s why they’ve become New Zealand’s go-to tenant application platform, serving over 750,000 tenant accounts and 2,500 property managers who rely on seamless, efficient processes.

Processing approximately 2,000 agreements per week is no small feat. Renti handles everything from managing tenant inquiries, viewings, applications and agreements. Their platform connects the dots between platforms like TradeMe, Real Estate, and trust accounting systems, creating a unified ecosystem that just works.

But their previous eSignature provider wasn’t keeping up. Drake Farmer, Chief Operating Officer at Renti, puts it simply: their old solution “was doing the job, but it wasn't impressive.” Worse, support could take up to four weeks to respond — far too slow in an industry where minutes matter.

That’s where Lumin Sign API came in. This wasn’t just a software swap, it was a partnership built on speed, security, and dependable support.

Built for scale, built for security

When looking for a new eSigning platform, ensuring customer data would be kept secure was a non-negotiable.

“Security is foundational to the Renti product and business,” says Tom Heard, Chief Technology Officer at Renti. “When it came to finding a signing provider and looking at Lumin Sign, it was one of, if not the most important thing. We’re obviously dealing with highly sensitive personal information and it’s super important for the trust of our customers that we keep that data secure.”

The relationship between the two companies has been defined by collaboration, with the Lumin team actively supporting Renti from day one.

“We’ve been working very closely with the Lumin team from our initial implementation and into ongoing releases,” explains Tom. “We have a shared Slack channel with the team at Lumin, which is really helpful to be able to, in real-time, discuss potential issues or feature requests.”

This responsiveness extends deeply into product development. When Renti raises specific customer needs, Lumin moves fast — not just reacting, but collaborating. A prime example? Adding a certificate of completion to signed documents after a customer raised concerns about post-signing visibility and auditability.

What stood out most to Renti wasn’t just the turnaround time, but the direct access to the right people at the right time. “The ability to work directly with the Lumin development team, senior team, and customer support team has been very seamless and easy to work with,” says Tom.

The team at Renti doesn’t just feel their feedback is being heard, it’s being actioned quickly and transparently. This level of responsiveness set Lumin apart and reinforced the partnership as one grounded in shared priorities and continuous improvement.

Support that actually supports

Property management has charged situations in which companies like Renti need to be able to trust the tools and services they use.

“You’ve got a property manager wanting a document signed and a tenant desperate to secure a place. When something goes wrong, you need to fix it instantly,” says Drake.

But with their previous eSignature platform, Renti just wasn’t getting the help they needed. Lauren Scotting, Sales and Account Manager at Renti, explains: “Previously, we had very little support. Our internal turnaround time is 10 minutes, but with our old provider it could take four weeks to get a response. That put us at real risk of losing customers, and we actually did lose some.”

Lumin changed everything. “Support from Lumin compared to our previous provider is night and day. It’s not really comparable,” says Drake. “It’s definitely something that was promised to us when we came to Lumin, and they’ve delivered on that.”

From real-time troubleshooting to proactive communication about feature updates, the team at Lumin made support feel like a true partnership. “Whenever things do go wrong, as things do, the team are incredibly responsive,” Lauren confirms.

Working with a local partner has also brought “so many advantages”, says Drake. “Lumin has helped us create something for the tenant and property manager market in New Zealand, for New Zealand. That can’t be understated.”

“From day dot of engaging with them, they were in our office within a couple of weeks, meeting with us to talk about their plans for the API. It was hands-on from the get-go and I think that’s what really made it exciting for us.”

Real-time visibility and a measurable business impact

Lauren says real-time transparency over eSignatures has transformed things for Renti and its customers: “Having Lumin Sign built into our system allows users to track in real-time the journey of their agreements, from when it’s opened to when it’s signed. If any hiccups occur, we’re able to pinpoint and fix them,” says Lauren.

Once fully signed, Lumin Sign automatically sends the completed agreement to all parties, ensuring transparency and providing a legally recognized and auditable record of the transaction.

Since implementing Lumin, Renti has seen a 30% reduction in support tickets related to digital signing — a major improvement for both efficiency and user experience. “That reduction in tickets has allowed our team to provide more proactive support to our users and provide a better experience in general.”

And Renti knows that a great customer experience matters: “Before implementing Lumin Sign we had limited functionality and a massive lack of support. But since implementing Lumin we’ve been able to provide our customers with some really cool features,” says Lauren.

Introducing a competitive edge

Lumin Sign hasn’t just improved Renti’s operations, it’s become a sales differentiator.

“Having it completely built into our system, being able to track everything, and then receiving that agreement after completion — it’s huge. It’s not something anyone else in the market is doing, so it's kind of skyrocketed our product,” says Lauren. “It’s a massive standout feature when selling our platform.”

This capability has also helped reinforce confidence with Renti’s existing customers. Knowing that tenancy agreements are processed faster, with fewer errors or follow-ups, adds real value. Property managers no longer need to chase paperwork or worry about gaps in documentation as the system takes care of it.

Feedback from customers has been overwhelmingly positive and the Renti team has had no reservations in recommending Lumin Sign to others.

“We’ve actually already highly recommended Lumin Sign to some of our customers that need to implement it in different parts of their business,” confirms Lauren. “It’s amazing and straightforward. We would genuinely recommend them to anyone.”

When eSignature software just works

Drake sums it up best: “Lumin has saved us loads of time and money. It just ticks over in the background and works.”

That’s what great technology does. It fades into the background while everything else runs smoother.

If you’re looking to transform your document workflows with a signing solution that delivers speed, support, and security, take a page out of Renti’s book. Sometimes the best tech is the kind you forget you’re using.