Lumin AI ethics statement
At Lumin, we’re strong advocates for AI. We believe it represents one of the most significant technological advancements in history, unlocking endless possibilities and enabling us to create incredible products. Our mission is to make working with documents fast, fun, and easy — and AI plays a crucial role in making that happen.
To guide our use of AI and our approach to developing AI-powered products, we have established three core principles. At the heart of these principles is trust — the foundation of our relationship with users.
Trust is our foundation
More than 100 million users worldwide rely on Lumin to create, edit, and manage their documents. We have worked hard to earn that trust since Lumin was founded over a decade ago, but AI introduces new challenges.
While AI has the potential to solve many problems, it also raises concerns about safety, accountability, and authenticity. As AI models become more capable and complex, these concerns will likely grow.
That’s why, even as we focus on building AI-powered products that drive efficiency, we remain committed to developing them responsibly, with security, transparency, and user trust at the foundation.
This commitment informs every decision we make in developing and deploying AI technologies. It shapes how we build our products, communicate with users, and continuously improve our offerings.
Trusted by over 100 million users worldwide
Our AI principles
1. Empower people
AI offers vast possibilities, but we prioritize what truly matters. Rather than focusing on what we can create, we concentrate on what we should create.
Whenever we develop a new product or feature, we ask ourselves: “Is this helping create a better future?” If we’re not convinced it will make a meaningful impact on people’s work and lives, we won’t build it.
We use AI to enhance human capabilities, not replace them. Our AI products are designed to support and empower users, not to take over human judgment.
We also believe trustworthy AI must be accountable. When our AI makes errors (as all AI models sometimes do), we provide clear feedback channels so users can report issues, allowing us to identify and address them.
2. Be transparent
We are committed to transparency in our use of AI and its implications for users. This means being clear about how AI is integrated into our products and how it affects user experience and data.
We also ensure users understand the limitations of AI. While we are proud of what our AI tools can achieve, we set realistic expectations and provide clear information to help users make informed decisions about when and how to use our products.
3. Prioritize privacy & security
We uphold the highest global security standards to protect user data, backed by compliance certifications. These same standards apply to our AI technology.
Our approach includes:
- Minimizing data collection to only what’s necessary
- Implementing strong data governance policies
- Providing users with control and visibility over their information.
User data is safeguarded at every stage, from interaction through storage, using enterprise-grade security controls. When working with third-party technology providers, we only partner with those that meet our own strict privacy and security standards.