How Radiant Veterinary launched without the paperwork headache

Radiant Veterinary is a privately owned veterinary practice in the Chicago suburbs built on a simple premise, no corporate playbook, just exceptional care. When Karen Kunst joined as Operations Manager, the hospital was brand new. Less than 30 days old.

Opening a medical facility from scratch means a wave of documents before the first patient even walks through the door. Vendor contracts, licence ID verifications, staff sign-offs, supplier confirmations. Karen was processing a constant stream of paperwork while simultaneously managing a team of six, coordinating doctors and medication orders, and handling everything else that comes with standing up a new operation from nothing.

The traditional approach: print, fill in by hand, scan, send back, wasn't going to work. For one thing, Radiant didn't have a printer set up. For another, Karen had a hand injury that made writing painful.

"With Lumin, I’ve saved on a lot of paper, saved on a lot of time, & it’s super user-friendly."

Lumin was discovered through Google Workspace, and stayed

Karen found Lumin through its integration with Google Workspace during Radiant's first week of setup. The free trial covered the launch phase entirely, and what she found was a tool that removed every friction point from the document process without requiring any learning curve or support calls.

The workflow was straightforward. A contract arrives. Karen opens it in Lumin, fills in the required fields, adds her signature, saves it as a PDF, and emails it back. No printing. No scanning. No handwriting.

"I just sign what I needed to sign, save the document, send it to them, & call it a day."

About 90% of the documents Karen processes in Lumin are contracts. The rest are vendor confirmations and client sign-up forms, anything requiring her signature or the hospital's information. Every signed document is saved as a PDF in the cloud, giving Karen an organised, instantly accessible record for future reference and compliance.

For a brand new medical practice operating under regulatory scrutiny, that audit trail matters.

The impact: 20 minutes back, every document

Time savings that compound fast during setup

"Lumin's saves me 20 minutes of paperwork per document"

During a hospital launch, documents come through constantly. Ten to twenty minutes saved per contract, multiplied across weeks of vendor sign-offs, licence submissions, and staff agreements, adds up quickly. Every minute Karen saved on admin was a minute back for the work that actually opens a hospital.

No printer, no problem

Buying a printer, toner, and paper for a new practice is a real cost. Lumin eliminated it entirely during the setup phase.

"Lumin saves me money! I don't have to print out all these documents anymore"

Flexible as the business evolves

The launch phase was document-heavy by nature. As Radiant moved from setup into daily operations, Karen's document volume settled, and she appreciated that Lumin's month-to-month flexibility meant she could dial her plan to match her actual usage.

"The fact that billing is a month-to-month subscription is great. I'm just monitoring to see if I need to continue using it."

For new businesses and healthcare practices navigating the paperwork-heavy reality of launching from scratch, the print-fill-scan-send cycle is an unnecessary drain. It costs time, money, and physical effort that early-stage operations simply don't have to spare.

Karen had a new hospital to open, a team to manage, and a hand injury that made the old way impossible. Lumin made the whole thing manageable. Professional documents processed and filed in minutes, without a printer in sight.

"Lumin has made my workflow function easier."