IT Support and Maintenance Services Agreement Template (India)

An IT Support and Maintenance Services Agreement (India) defines the responsibilities of a service provider in maintaining and supporting a client’s IT infrastructure. This contract includes terms for service scope, deliverables, response times, payment terms, liability and termination, all within the legal framework of India’s Information Technology Act, 2000 and Arbitration and Conciliation Act, 1996. It ensures transparency, continuity and accountability in long-term IT support relationships.

This agreement is signed by the IT service provider and the client to establish a formal understanding of expectations, timelines and responsibilities for system support and maintenance.

Once signed by both parties, the agreement should be stored securely for recordkeeping. Copies may also be shared with legal advisors or internal compliance teams, especially for audits or service disputes.