Terms of use

Terms of Use

These are the Lumin PDF Inc. (“Lumin”) Terms of Use. These Terms of Use are a legally binding contract between you and Lumin and include our commitments to you as a service provider and your obligations to us as a customer. When we speak of “Lumin”, “we”, “us” and “our”, we are referring to Lumin PDF, Inc.

Please read these Terms of Use carefully before creating an account and using luminpdf.com, app.luminpdf.com, sign.luminpdf.com, help.luminpdf.com and any other associated websites, products, and services offered (both now and in the future) thereon (together, the “Site” or the “Service”) by Lumin.

These Terms of Use apply to the use of the Site and the Service if you are within the European Union. It looks to us like you are accessing these Terms of Use from the European Union. Please make sure to read the Terms of Use that apply to the use of the Site and the Service from the European Union, as those are the Terms of Use that will apply to you and to which you will be bound.

1. General Terms

1.1.  By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site, contributing content or other materials to the Site, or buying/downloading products, services, or subscriptions, you hereby accept and agree to be bound by these Terms of Use, including the warranty and disclaimers, allowed usage policy, limitations of liability, dispute resolution, and termination provisions below.

2. The Service

2.1. The Service offers users the ability to view, edit, annotate, and sign PDF documents. The Service also allows the conversion of different file formats to PDF format. The Service is provided via a web software interface and mobile software applications. When you use the Service, you provide Lumin with your content, including (but not limited to) files, content, and documents (together, the “Content”). The Service does not give Lumin the rights to any of the Content, except as needed to provide the Service. By your acceptance of these Terms of Use, you hereby agree and give Lumin permission to use your Content for the limited purpose of providing the Service and this permission extends to our affiliates, partners, and trusted third parties with whom Lumin works.

2.2. It is important for you to note that all connections with cloud storage providers are encrypted.

3. Availability of Service

3.1. Lumin will try to ensure that the Service is always available, but Lumin cannot give any guarantees of availability and the permanent full functionality of the Service. By accepting these Terms of Use, you hereby agree not to rely on the availability of this Service at any particular time and agree and acknowledge that Lumin will not be responsible for any harm or loss caused by outage or other unavailability of the Service.  See Section 15 below for more information on the extent of our liability.

4. Responsibility for Your Content

4.1. Although Lumin will endeavor to ensure that the Service is error free, we neither guarantee nor warrant that your Content will not be damaged, deleted, or lost. By accepting these Terms of Use, you hereby acknowledge and agree that you shall maintain a backup copy of all Content and that Lumin will not be responsible for any harm or loss caused by the loss of Content.

4.2. Furthermore, by accepting these Terms of Use, you agree not to upload, create, share, transmit, or otherwise process any Content on the Service that contains sensitive information, such as credit card information, social security information, and/or protected health information. You agree that you will not store, upload, share, transmit, or otherwise process any Content via the Service that falls within the definition of “Protected Health Information” under the United States Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”) or current or future statutes or regulations of similar affect.

4.3. By accepting these Terms of Use, you agree that you will not take any action that would cause Lumin to violate the General Data Protection Regulation (or any other data protection laws of the European Union), the California Consumer Privacy Act of 2018 (or any other state or federal data protection laws of the United States), the bribery and corruption provisions of Part 6 of the Crimes Act of 1961, as amended, of New Zealand, the Anti-Money Laundering and Countering Financing of Terrorism Act of 2009, as amended, of New Zealand, the 6th Anti-Money Laundering Directive of the European Union, the Foreign Corrupt Practices Act of 1977, as amended, of the United States, the Bribery Act of 2010 of the United Kingdom, or any other applicable anti-bribery, anti-corruption, or anti-money laundering law of any jurisdiction.

5. Signatures

5.1. The Service provides functionality to allow you to edit and annotate PDF documents to add your signature. By accepting these Terms of Use, you hereby acknowledge and agree that:

5.1.1. Lumin makes no representation or warranty regarding the validity of any transaction sought to be facilitated if you use the Service’s electronic signature functionality or Lumin Sign; 

5.1.2. Certain types of agreements and documents may be exempt from applicable electronic signature laws and Lumin is not responsible or liable to determine whether your Content can be legally executed through an electronic signature; 

5.1.3. Lumin is not a party to any agreement or document executed via an electronic signature through the Service, Lumin is not responsible for any terms within your Content executed via the electronic signature functionality of the Service, and Lumin is not responsible or liable for producing your Content executed via the electronic signature functionality of the Service to any third party, court or regulatory authority; and

5.1.4. You are responsible for the legal requirements associated with relying on an electronic signature executed using the Service for your Content, and you will indemnify and hold Lumin harmless for any resulting liability for using the electronic signature functionality of the Service.

6. Allowed Usage Policy

6.1. By accepting these Terms of Use, you hereby agree that your use of the Service will comply with the policies that Lumin may adopt from time to time to regulate use of the Service.  The terms set forth in this Section 6 outline our current policies (the “Allowed Usage Policy”). 

6.2. By accepting these Terms of Use, you hereby agree to comply with the Allowed Usage Policy, including, without limitation, Lumin setting a maximum number of files that you may upload through the Service, the maximum size of the files that you may convert through the Service, and similar restrictions that may be adopted in the future. 

6.3. We trust you to use the Service responsibly and, by accepting these Terms of Use, you hereby agree not to misuse the Service or to collude with, assist or otherwise facilitate the misuse of the Service by anyone else. Misuse of the Service includes, but is not limited to:

6.3.1. attempting to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Site or to the Service, through hacking, password mining or any other means;

6.3.2. using the Service in any manner that could damage, disable, overburden, or impair the Service, the Site, or any associated connected network, or interfere with any other party's use and enjoyment of the Service;

6.3.3. interfering with or disrupting the information security of the Site or the Service (including, without limitation, hacking, spoofing, attempting or effecting a denial of service, mailbombing and/or sending any email that transmits, contains, or embeds, any virus or propagating worm, or any malware, whether that is spyware, adware or other similar file or program);

6.3.4. knowingly or carelessly uploading files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Site or the Service;

6.3.5. creating bulk/multiple accounts to circumvent usage restrictions or consumed time on the Service;

6.3.6. masking your identity by use of a virtual private network (or any other service that encrypts your Internet traffic) in order to circumvent any aspect of these Terms of Use;

6.3.7. failing to notify Lumin of any recognized attempt by a third party to break into your account, whether or not successful;

6.3.8. transmitting false information, including “phishing” or “spoofing”;

6.3.9. selling the Service without authorization to do so;

6.3.10. harassing or abusing other users or Lumin personnel;

6.3.11. uploading, sharing, or creating Content that is unlawfully lewd or indecent, or contains acts of violence and/or acts of terrorism;

6.3.12. uploading, sharing, or creating Content to advocate against a person or group based on race, ethnicity, religion, sex, gender identity, sexual orientation, disability, or impairment;

6.3.13. publishing, posting, uploading, or otherwise distributing any material protected by intellectual property laws (or by rights of privacy or publicity), unless you have all necessary rights and consents to do so; 

6.3.14. without limiting Section 6.3.13 above, using any material or information that is made available through your use of the Service in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party; and

6.3.15. violating applicable law in any way, including violating the privacy or rights of others.

6.4. By accepting these Terms of Use, you hereby acknowledge and agree that Lumin reserves the right to review your conduct and Content for compliance with these Terms of Use, (in particular, the terms contained in this Section 6), and to remove any Content that Lumin determines, in its sole discretion, violates these Terms of Use. 

6.5. By accepting these Terms of Use, you hereby acknowledge and agree that Lumin is not, and will not be, responsible or liable to you or any third party for the Content you post, create, upload, transmit, share, or otherwise process via the Service.

6.6. By accepting these Terms of Use, you hereby agree to use the Service only as permitted by applicable law and regulations, and you are at least thirteen (13) years of age (depending on where you live).

7.  Lice

7.1. By using the Service, and subject to your compliance with these Terms of Use, Lumin grants you a limited, personal, non-transferable, non-exclusive, revocable right to use and/or access the Service. You agree not to reproduce, display, distribute, creative derivative works, publicly display, publicly perform, sell, license, and/or resell any content, software, hardware, services and/or products obtained through your use of the Service, without the express written consent of Lumin.

8. Upgraded Accounts

8.1. The Service is provided on a free basis, but you may increase your storage space and add additional Service features by purchasing an upgraded account (“Upgraded Account”).  By accepting these Terms of Use, you hereby agree to the following terms relating to Upgraded Accounts:

8.1.1. Cost. The Service may be accessed, with certain limitations, on a free basis. For example, if you use the Service through a free account, your Content will only be available for ninety (90) days from the date your Content was uploaded to the Service. After the ninety (90) day period, you may continue to access your Content by purchasing an Upgraded Account. You may also delete inaccessible Content at any time when using the Service on a free basis.

8.1.2. Billing. The fee for your Upgraded Account can be billed to you on a monthly or annual basis. Lumin will automatically bill you from the date you initiate an Upgraded Account and on each periodic renewal until cancellation by you. Lumin only accepts credit and debit card payments for an Upgraded Account. You are required to pay applicable taxes, and Lumin will charge tax when required to do so under applicable law.

8.1.3. No Refunds. All Upgraded Accounts are non-refundable, so once Lumin receives your payment, it will not be refunded, unless required by applicable law.

8.1.4. Deactivation. Your Upgraded Account will be in full force and effect until you cancel or downgrade your Upgraded Account. You are free to cancel or downgrade your Upgraded Account at any time.

8.1.5. Failure to Make Payment. Pursuant to Section 10.2.4, Lumin reserves the right to cancel, suspend, or otherwise terminate your Upgraded Account if payment is not timely received on the periodic payment date. Lumin recommends you ensure the credit or debit card associated with your Upgraded Account is always up to date and active.

8.1.6. Modification. Lumin may modify the fees in effect, but Lumin will provide you with reasonable advance notice before doing so.

8.2. Please refer to the Site pricing page for further details concerning Upgraded Accounts here: https://www.luminpdf.com/pricing/.

9. Employer or Third Party Accounts

9.1. If you use the Service via your employer or on behalf of another party, you must use it in compliance with your employer’s or such third party’s terms and policies.  By accepting these Terms of Use, you hereby acknowledge and agree that the Service via your employer or a third party is subject to your employer’s or such third party’s control. Your employer’s account administrator or such third party may be able to access, control, disclose, remove, or restrict Content from your employer’s or third party’s account. Your employer’s account administrator or such third party may also be able to restrict your access to the account.

9.2. By accepting these Terms of Use, you hereby acknowledge and agree that Lumin is not, and will not be, responsible or liable to you for any restriction of your access to the Service imposed by your organization.

10. Termination

10.1. You are free to cease using the Service and terminate your account at any time. 

10.2. Lumin reserves the right to terminate your account and your access to the Service if:

10.2.1. you breach these Terms of Use;

10.2.2. with respect to a circle, you breach your organization’s terms and policies regarding the use of your circle;

10.2.3. your use of the Services could or would cause harm or risk to others; or

10.2.4. you have not made timely payments for your subscription to the Service.

10.3. Lumin will endeavor to provide you with reasonable notice before terminating your account and will allow you to export your Content from the Service, unless (in either case) doing so could or would (a) cause Lumin to incur any liability, (b) compromise Lumin’s ability to provide the Service to others, or (c) Lumin to be in violation of any applicable law.

10.4. Lumin may also discontinue the Services in response to unforeseen circumstances beyond its control or to comply with applicable legal requirements. (See Section 15.1). If this occurs, Lumin will endeavor to provide you with reasonable prior notice to allow you to export your Content from the Service.

11. Privacy Policy

11.1. These Terms of Use incorporate by reference the Lumin Privacy Policy, which can be reviewed here: https://www.luminpdf.com/privacy-policy/.

12. Lumin Content

12.1. LUMIN® (in addition to all other related trade and service marks) is a registered trademark of Nitrolabs Limited (“Nitrolabs”). The Service is protected both by New Zealand, United States and other foreign copyright, trademark, and other intellectual property laws. By accepting these Terms of Use, you hereby acknowledge and agree that these Terms of Use do not grant you any right, title, or interest in or to any of Nitrolabs’ copyrights, trademarks, software, or other intellectual property, and you must obtain prior written consent from Nitrolabs before using any Nitrolabs’ copyrights, trademarks, software, or other intellectual property on your website or Content. Your use of Nitrolabs’ copyrights, trademarks, software, or other intellectual property without authorization will be considered a breach of these Terms of Use.  By accepting these Terms of Use, you hereby acknowledge and agree that, as a result of any such breach of this Section 12, Lumin may terminate your account and restrict access to the Services pursuant to Section 10.2.1 and also seek injunctive or equitable relief under New Zealand, United States or other foreign laws to prevent any further breaches by you of this Section 12. 

13. Copyright Policy

13.1. By accepting these Terms of Use, you hereby acknowledge and agree that you are solely responsible for your Content that is uploaded, created, shared, transmitted, or otherwise processed on the Service. You are solely responsible for your profile picture, account name, and the Content you share with other users through the Service. Lumin will not monitor your Content, but by accepting these Terms of Use, you hereby agree to comply with all applicable copyright and other intellectual property laws while using the Service. Infringing on the copyrights or intellectual property rights of others may result in legal liability to you. If your Content is alleged to have infringed on the copyrights and/or other intellectual property rights of others under New Zealand law (including, without limitation, the unauthorized transmission or communication of a third party’s intellectual property as described in Section 33 of the New Zealand Copyright Act 1994, as amended), United States law (including, without limitation, the unauthorized public display of a third party’s intellectual property as described in Section 501 of Title 17 of the United States Code, as amended), or the applicable laws of any other jurisdiction, you further acknowledge and agree that  Lumin reserves the right to temporarily (in order to assess the validity of the alleged infringement claim) or permanently (in the event Lumin, in its sole discretion, determines that an infringement claim is valid) remove or disable your Content and to terminate your account pursuant to Section 10.2.1 in the event of such an infringement. By accepting these Terms of Use, you hereby acknowledge and agree that Lumin is not responsible for and will not be liable for your violation of any intellectual property law.

13.2. You should be aware that the intellectual property laws of certain jurisdictions (e.g., the European Union) may differ significantly from the laws of New Zealand and the United States.

13.3. Your Content on the Service remains yours and you own any intellectual property rights associated with your Content. However, by accepting these Terms of Use, you hereby provide consent to Lumin to access your Content if your Content and associated intellectual property rights restrict Lumin’s use of your Content to provide the Service.

Last updated October, 2024.