How a franchise trainer standardized 30+ locations with Lumin

Nina Wade and her husband run a busy flooring retail store in Sacramento. As co-owners of a Tile Liquidators franchise location, they handle the constant flow of back-end business tasks: vendor payment forms, resale certificates, account applications – all in PDF format.

They found Adobe Acrobat “infuriating”.

“I hated Adobe, it’s just so hard,” Nina explains. “I have to watch YouTube videos to understand how to do anything."

For a small business owner with a huge to-do list, that complexity was a drain on time and energy. Fighting with software to complete basic tasks meant less time for what actually mattered.

As a franchise trainer for Tile Liquidators’ 30+ locations, Nina also saw how Adobe’s steep learning curve affected new store owners trying to set up vendor accounts and manage their operations.

Eliminated learning curves

Nina describes herself as a Google person. Her store runs on Google Drive, so when she went looking for a PDF solution, she searched for something that lived inside that ecosystem. That's when she discovered Lumin.

“Lumin is incredibly easy and user-friendly. I just figured it out. There’s no explaining anything. It’s incredibly intuitive,” Nina says. “Lumin is perfect for what we need."

The workflow is refreshingly simple:

1. The vendor sends a PDF document
2. Upload it to Lumin
3. Fill it out using text boxes and signatures
4. Download, email back to the vendor – and done!

Streamlined vendor relations

Managing vendor relationships means constantly filling out PDFs – payment forms, account applications, resale certificates. With Lumin's text boxes and signature tools, these tasks flow easily.

“We’re not filling out dozens of documents a day, but we are consistently having to fill out PDFs because of our vendor relationships,” Nina notes. “Lumin has all the features you need in one simple programme."

Franchise-wide adoption

Nina’s success with Lumin extends beyond her own store. In her role as a franchise trainer, she recommends it to every new Tile Liquidators location.

“When we’re training a new store, I always tell them to use Lumin."

With 30+ franchise locations relying on her training, that recommendation carries weight.

For small business owners juggling vendor relations, account applications and day-to-day operations, PDF tools should be invisible helpers – not frustrating obstacles that require YouTube tutorials.