How a math tutoring franchise keeps 16+ centres moving

Running the administration behind more than 16 tutoring centres means Christina Brescia has a lot to keep moving.

As an office administrator, Christina handles scheduling, correspondence, and billing across all of the Mathnasium centres. This includes sending paperwork to families whenever an account needs to be paused, cancelled or otherwise adjusted.

Before Lumin Sign, getting those documents completed wasn’t always straightforward.

Simplifying signing with Lumin Sign

Before using Lumin Sign, when Christina needed to send account paperwork she would email families a PDF to complete themselves or ask them to come into a centre and sign in person. Neither option made the process particularly easy as not every family has access to a printer or PDF software, and visiting a centre in person isn’t always practical. For families travelling or trying to make urgent account changes, a simple signature became another job to organise.

With Lumin Sign, Christina can send the document directly to the family so they can complete and sign it digitally, wherever they are; “It’s saved a lot of time".

From one centre to 16+

The franchise didn’t set out to introduce a new signing process across every centre at once.

Lumin Sign was initially used by one centre on a free account but the team found it so effective and user friendly that they moved to Lumin Sign Pro and expanded its use across the entire franchise.

Today, Christina uses Lumin Sign multiple times a week to manage paperwork across more than 16 locations.

The franchise considered other eSignature tools, but Christina says they required more complexity and cost than the team needed.

“DocuSign is prohibitively expensive and more than we need, to be honest. Adobe would have been pretty expensive for a business with as many centres as we have to do what we need.”

Their requirements are straightforward: get the right document to a family, collect the information needed and get it signed.

Lumin Sign gives the team a way to do exactly that without adding unnecessary steps.

Signatures that keep work moving

Signing simplicity becomes especially important at the end of each month.

The franchise’s recurring billing typically runs on the first, which means the final week of the month brings a rush of last-minute requests from families wanting to pause, cancel or adjust their accounts.

Christina estimates she sends around five documents in an average week. During that end-of-month rush, that can jump to 10 or more.

Instead of relying on families to print a PDF or make it to a centre before a deadline, Christina can send the paperwork digitally and keep those requests moving.

For one administrator supporting more than 16 centres, that makes a difference.

And when asked whether Lumin Sign is worth the subscription, Christina simply replied:

“Yes, we do.”

Sometimes the best workflow is the one that makes it easier for everyone to get the paperwork done.

Try it today

Send documents for signature, keep track of your requests and give customers an easier way to complete paperwork from wherever they are.

Try Lumin Sign free.