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Service Level Agreement in Cloud Computing Template

Service Level Agreement in Cloud Computing Template

The Service Level Agreement in Cloud Computing sets expectations between a cloud service provider and a customer. It covers key areas such as uptime guarantees, service credits, maintenance schedules, support response times and data security standards. This agreement helps ensure reliable service delivery and strong performance.

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Service Level Agreement in Cloud Computing with uptime targets, support timelines and data protection terms

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Used 107 times

Frequently asked questions

A Service Level Agreement in Cloud Computing is a legal document that defines the performance expectations between a cloud service provider and a customer. It includes details such as uptime commitments, issue response times, maintenance procedures, data security responsibilities and service credit terms in case of failure. This agreement creates a mutual understanding of service levels and ensures both parties are accountable throughout the duration of the service.
This agreement is used by businesses, IT departments and cloud providers when setting terms for hosted infrastructure, platforms or software solutions.
The completed service level agreement should be submitted to the cloud service provider’s contract administrator or legal department, often as part of onboarding or vendor approval processes.

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