Dispute Resolution Policy Template - New Zealand

Purpose and legal effect of a dispute resolution policy

A dispute resolution policy provides organizations with a clear process for managing workplace complaints and resolving disputes in a fair, consistent, and timely manner. It encourages concerns to be addressed through a structured process while supporting respectful workplace relationships.

The template outlines how complaints can be made, the investigation process, the rights of everyone involved, available resolution options, and the responsibilities of those managing disputes. It also includes drafting guidance to help organizations tailor the procedure to their governance structure and operational needs.

Organizations can customize this template to provide a transparent framework for resolving workplace disputes while promoting fairness and procedural consistency.

Disclaimer

This template is a dispute resolution policy for employees, secondees, contractors and consultants, as well as those on a “call” agreement. This is an “internal” dispute resolution policy and is not intended for the public or the organization’s customers.

This template is provided for use as a guide only. The content provided herein is for general information purposes only and does not constitute legal advice.

This template is based on New Zealand law.

We make no representation or warranty that this template is appropriate for use in other countries or that the content satisfies the laws of other countries.

To the extent permitted by law, neither we nor Parry Field Lawyers Limited (who assisted us in preparing this template) make any representation or warranty of any kind, express or implied, regarding the accuracy, suitability for your circumstances, adequacy, validity, reliability, availability, or completeness of any information mentioned in this template. The use of, or reliance on, any information contained within is for your sole use and solely at your own risk. You agree to fully release and indemnify us and Parry Field Lawyers Limited from any liability associated with the use of this content. You are advised to obtain independent legal advice before taking, or refraining from taking, any action on the basis of the content provided here.

To the extent permitted by law, neither we nor Parry Field Lawyers Limited also have any liability or responsibility to you or any other person for any loss in connection with any modification or adaptation you make to this form, or for any information or content contained in this form, including any error or omission, or information or content that is out-of-date.

You are responsible for ensuring that your access to and use of this template is not illegal or prohibited, and for your compliance with applicable local laws.

Upon making any amendments or personalising the template, the user must remove the Parry Field Lawyers branding from all sections of the policy.

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